Refund & Cancellation Policy
This policy governs all paid services offered on Crackora.com (“Crackora”, “we”, “our”, or “us”), including courses, subscriptions, and test series. By purchasing any service on the Platform, you agree to this policy.
1. Applicability
This policy applies to all paid products and services, including online courses, subscriptions, mock tests, and test series available on the Platform.
2. Refund Eligibility
Refund requests must be submitted within 5 days of purchase. Eligibility further requires that the user has not consumed more than 5% of the total available content or material associated with the purchase.
3. Non-Refundable Cases
- Content usage exceeding the permitted limit
- Purchases made under discounts or promotional offers
- Requests based on change of mind
- Requests based on dissatisfaction or exam outcomes
4. Subscriptions
- Monthly subscriptions are non-refundable after activation
- Annual plans may qualify for a pro rata refund if requested within 5 days of purchase, subject to administrative charges
5. Administrative Fees
Approved refunds may be subject to a processing fee of up to 10% of the transaction amount to cover payment gateway and administrative costs.
6. Refund Process
Users may submit refund requests through the account dashboard or by contacting support via email. All requests must include relevant order or transaction details.
7. Processing Timeline
Upon approval, refunds are typically processed within 5 to 15 business days, depending on the payment method and financial institution.
8. Misuse & Fraud
Any misuse, abuse, or fraudulent activity related to refund requests may result in account suspension or termination at Crackora’s discretion.
9. No Guarantee Clause
Crackora does not guarantee examination success, ranks, scores, or specific academic outcomes. Refunds will not be granted on the basis of exam performance.
10. Final Authority
All refund decisions made by Crackora shall be final and binding.
Contact Information
Email: support@crackora.com